Section 1: Return from customers:
Our policy last 15 days from purchase. If you do qualify for a return the following will apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please contact us at [email protected] and we will provide you with the return address.
Section 2 : Once an item is ordered and processed you will have to wait for item to arrive to return or cancel the order.
If item was returned to the Frankie Beans due to address issue, support team will contact the customer
Customer must provide an alternate address where to reship the order to. Or, they can get in touch with the shipping carrier if item will be reshipped to the same address.
Returned items due to incorrect address are subject for reshipment. Frankie Beans will reship the items to the customers but in case items will be returned back to the fulfillment house due to the same issue: address issue, customer will have to pay for the freight fee to reship the items.
Returned items due to address issues are subject for reshipment and NOT for refund as this is considered as customer’s error and Frankie Beans and shipping carriers are not held responsible for such errors.
Section 3: Additional non-returnable items:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
With obvious signs of use
Coffee bags that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Section 4: Exchanges (if applicable)
NO EXCHANGES ARE PERMITTED
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the returned item is not received Frankie Beans will not refund proceeds.